Network and Technology Support Specialist – CISCO Certified
Position Overview:
The New York School of Interior Design, an accredited, independent institution of higher education devoted entirely to the discipline of interior design and its related professions, seeks an individual to serve as Network and Technology Support Specialist. The Network and Technology Support Specialist provides technical support and non-technical support to the faculty, students, staff and other end-users who have access to NYSID systems. The Network and Technology Support Specialist resolves technology related problems, monitors and installs software and hardware, manages general administrative issues and provide a wide range of IT services.
Job Responsibilities:
Provide technical support for the installation, operation, and maintenance of the desktop computers, applications, websites, email system, phone systems, network infrastructure, printers, and internet connectivity for the institution
Provide guidance and training in the use of software applications and hardware tools to all end-users; provide user support in a timely fashion
Responsible for equipment storage and maintenance including basic repairs
Responsible for maintenance of network workstations and server hardware
Perform daily backup of systems; implement good data backup and security practices; escalate any necessary issues to maintain proper data security and operational effectiveness
Responsible for inventory tracking, overseeing computer images, discarding expired consumables, and other aspects of technology support
Gather, prepare, and submit purchase orders with packing and delivery slips for hardware, software, and supplies
Provide audio-video system user support
Monitor internet connectivity
All other duties as assigned
Qualifications:
Bachelor’s degree and one year of experience in system and administration required. Must have experience with Windows Server 2019, Active Directory and Microsoft 365, Database, Networking, and TCP/IP and sub netting. Microsoft and Cisco certifications required. Excellent organizational skills, detail-oriented, and ability to multi-task and manage priorities. Must possess good communication and customer service skills. Experience working in a higher education environment and scripting (PowerShell and Visual Basic) are a plus. May required to work nights and weekends during the academic year.
Salary Range: $50,000 - $55,000 + generous benefits
New York School of Interior Design (NYSID) is an AA/EOE employer. NYSID is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.
Candidates for this position should submit their resume and a cover letter to: resumes@nysid.edu
Human Resources Office
New York School of Interior Design